Refund policy

Last updated: 1 October 2026

SFT PWR ("SFTPWR", "we", "us") is an online-only clothing brand based in New Delhi, India, operated as a sole proprietorship. This policy covers exchanges, returns, refunds and cancellations for orders placed on shopsftpwr.com. It does not limit any rights you have under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

1. Size exchange: 7 days, free

If the size isn't right, contact us within 7 days of delivery with your order number. We arrange a reverse pickup from your address and send the new size at no cost to you. One free exchange per item.

To qualify, the tee must be unworn and unwashed, with all tags attached, in its original packaging. Exchanges are subject to stock. If your size isn't available, we'll refund you in full instead.

2. Damaged, defective or wrong item: full refund or replacement

If your order arrives damaged, has a manufacturing defect, or isn't what you ordered, contact us within 7 days of delivery. Send your order number and clear photos of the item and its packaging. If the outer packaging looks tampered with or damaged when it arrives, please photograph it before opening. Once we've checked your photos, we arrange a free pickup and send you a replacement or a full refund, whichever you prefer.

3. What we can't take back

For hygiene reasons, tees that have been worn or washed, or have had their tags removed, unless the item is faulty.
Change-of-mind returns. If the size is wrong, use the free size exchange above.
Requests made more than 7 days after delivery.

Hand-screened prints can vary slightly from one tee to the next. That isn't a defect.

4. Cancellations

You can cancel any order before it is dispatched for a full refund, with no cancellation charge. Once the parcel is with the courier it can't be cancelled, but you can still use the exchange or refund process above if it applies.

We may cancel an order and refund it in full if an item is unavailable, there is a pricing error, or we can't deliver to the address. If we do, we'll tell you.

5. Refunds

Approved refunds go back to your original payment method (UPI, card, netbanking or wallet) via our payment gateway, Razorpay. We start the refund within 2 working days of approving it. Your bank or UPI app normally credits it within 5 to 7 working days.

Shipping charges are refunded in full when the return is because of our mistake: a damaged, defective or wrong item.

6. Offers and bundles

If an order used a multi-item offer (for example "any 2 for ₹2,599") and you return part of it, the item you keep is charged at its normal price. The difference is taken off your refund. Size exchanges never affect the offer price.

7. International orders

The same 7-day windows apply. For international orders, return postage for exchanges is paid by the customer. We cover it when the item arrived damaged, defective or wrong. Customs duties and international shipping charges aren't refundable unless the return is because of our mistake.

8. How to start a request

Email teamsftpwr@gmail.com or message us on WhatsApp using the link on our website. Include your order number. We reply within 48 hours. Please don't post items back without contacting us first: we arrange every pickup ourselves.