Shipping & Delivery

Last updated: 1 October 2026

1. Where we ship

We ship to every serviceable PIN code in India, and to selected countries outside India. The countries we ship to are listed at checkout. A small number of remote PIN codes may not be served by our courier partners. If yours is one of them, we'll tell you and refund you in full.

2. Shipping charges (India)

  • Free shipping on orders of ₹1,999 or more (after discounts).
  • ₹99 standard shipping on orders under ₹1,999.

The exact charge is shown at checkout before you pay. All product prices are in Indian Rupees and include GST.

3. Payment

We accept prepaid orders only, through Razorpay: UPI, debit and credit cards, netbanking and supported wallets. We don't offer Cash on Delivery.

4. Dispatch

Orders are packed and dispatched from New Delhi within 48 hours (excluding Sundays and public holidays). You'll get a tracking link by SMS, email and/or WhatsApp as soon as your parcel leaves us.

Drop 01 pre-orders: orders placed during the pre-order period begin dispatching on 11 October 2026, in the order they were received. You can cancel a pre-order for a full refund at any time before it is dispatched.

5. Delivery times

  • 2 to 4 working days after dispatch: Delhi NCR, Mumbai, Bengaluru, Hyderabad, Pune, Chennai and Kolkata.
  • 4 to 7 working days after dispatch: the rest of India.

These are our courier partners' estimates, not guarantees. Festivals, sale seasons, weather, strikes or remote locations can cause delays. If your order is significantly delayed, we'll contact you.

6. Address and delivery attempts

Please double-check your address, PIN code and phone number at checkout, because the courier will call that number. If a parcel comes back to us because the address was wrong or incomplete, or no one was available after the courier's delivery attempts, we'll contact you to re-ship it. Re-shipping may carry a charge. If you'd prefer not to re-ship, we'll refund the order minus the shipping costs we paid.

7. Damaged, tampered or missing parcels

If your parcel arrives damaged or looks tampered with, please photograph it before opening it. Then contact us within 48 hours of delivery. If tracking says "delivered" but you haven't received it, tell us within 48 hours and we'll raise it with the courier. Damaged or lost parcels are replaced or refunded at our cost. See our Refund Policy for details.

8. International orders

  • Flat ₹1,800 shipping per order, shown at checkout.
  • Delivery times vary by country. We'll share an estimate and tracking once your order is dispatched.
  • Customs duties, import taxes and clearance fees charged by the destination country aren't included in our prices or shipping charge. They're payable by the recipient. If a parcel is refused because of these charges, any refund will be the order value minus our shipping and return costs.
  • International size exchanges and returns are possible, but return postage is paid by the customer unless the item arrived damaged, defective or wrong.

9. Contact

Shipping questions: teamsftpwr@gmail.com, or WhatsApp using the link on our website.